Help & FAQs
Straight answers to common questions
Beds, parking, cleaning, invoices and changes. Anything not covered here, just ask.
Getting started
Why is there no availability calendar?
Our stays run for weeks or months. A short booking in the middle of your dates can usually be moved, so we check dates ourselves instead of hiding homes that would work.
When will I hear back?
By close of business (Monday to Friday, 8am to 6pm), with options and prices.
Can one brief cover several homes?
Yes. Save the homes you like and send one brief for all of them.
Is there a minimum stay?
The minimum is 7 nights. The longer the stay, the lower the rate.
Can you find a home that is not listed?
Often. Send a brief with the site postcode and we will look across our partner homes too.
Living in the home
Who does the cleaning?
A full clean with fresh bed linen and towels every week on stays of 7 nights or more, with extra cleans on request.
How do people get in?
Self check in with a key safe or smart lock. Full instructions arrive before your stay.
Where do the vans go?
Each home lists its parking spaces and whether larger vans fit. Filter by van spaces when you search.
Something has broken. Who do we tell?
Message or call the bookings team and our maintenance people will be sent out.
Can names change partway through?
Yes. Crews rotate. Just tell us who is arriving and when.
Changing plans
Can we stay longer?
Usually. Tell us as soon as you can and we will hold the home.
What if we finish early?
Tell us as soon as you know and we will adjust the booking under our booking terms.
Where can I read the terms?
The booking terms cover minimum stays, deposits, cancellations and changes. There is a link at the foot of every page.
Paying
What are the ways to pay?
Card through a secure link, a deposit and balance, or a monthly invoice on a business account.
Is there a deposit?
Some bookings need one. Your options email will say if so.
Will our PO be on the invoice?
Yes. Add it to the brief or to your account details.
Is the price per person?
No. Prices are for the whole home, shown per week and per month.
Pets and access
Can pets come?
In some homes, yes. That is often important for insurance and relocation stays. Filter for pets or mention them in the brief.
Do you have step free homes?
Some are ground floor or step free. Filter for it or tell us what is needed.
Not covered here?
Drop the bookings team a line and we will answer by close of business.